Refund and Cancellation Policy

This policy applies to everything bought from Wall Street Trading Room™. It is shown before payment and you are asked to accept it at checkout. It sits alongside section 7 of the Software Licence Agreement.

1. The Market Engine — all sales are final

The Market Engine is proprietary, closed-source software that is delivered and usable immediately after purchase. For that reason we do not offer refunds on Market Engine subscriptions, whether monthly or twelve months paid in full, and whether or not the software has been used. Please be sure before you buy. You acknowledge this at checkout before Stripe takes payment.

2. Cancelling a subscription

1. You can cancel at any time. There is no contract and no minimum term.
2. Cancellation takes effect at the end of the current billing period. Your access runs until that date and you are not charged again.
3. No partial-period refunds are given. A monthly subscription cancelled on day ten still runs to day thirty; a twelve-month subscription cancelled in month three still runs to month twelve and the unused months are not refunded.
4. To cancel, use the link in your receipt email or write to service@wallstreettradingroom.com from the email address on the account. We confirm within 24 hours.

3. The indicators

The ★ WSTR indicators are part of the Market Engine and are not sold separately. They follow the Market Engine’s terms above; access to them ends when the Market Engine subscription ends.

4. Consultations and reseller licences

Consultations are arranged by appointment and paid as agreed in writing before the session. A session can be rescheduled with 24 hours’ notice; a session missed without notice is not refunded. Reseller licence fees are governed by the signed Reseller Schedule and are not refundable.

5. Problems with the software

If something does not work, tell us first. We fix defects in the software at no charge for as long as your subscription runs. A problem caused by your own data feed, broker connection, browser or computer is not a defect in the software and does not give rise to a refund, but we will still help you sort it out. Simulated and paper-trading results, market data outages, broker rejections and trading losses are never grounds for a refund.

6. Chargebacks

Because the no-refund policy is shown and accepted before payment, a chargeback raised for a delivered subscription is treated as a breach of the licence. Access is suspended while the dispute is open and the evidence of your acceptance at checkout is supplied to the card issuer. Contact us first; we would rather solve it than fight it.

7. Your legal rights

Nothing in this policy limits any right you have under mandatory consumer law in your jurisdiction that cannot lawfully be excluded. Where such a law gives you a right to a refund, that law applies.

8. Changes

If this policy changes, the version and date at the top change with it. A change does not affect a purchase already made.